Terms of Service

1. Introduction and Acceptance

Welcome to Bluezone Infoseq. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Client") and Bluezone Infoseq International Pty Ltd (ABN to be provided) ("Bluezone Infoseq", "we", "us", or "our"), an Australian company providing ISO compliance consultancy, training, and auditing services.

By accessing our website bluezoneinfoseq.com, our training platform academy.bluezoneinfoseq.com, submitting an enquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Bluezone Infoseq provides professional services in the field of ISO management system compliance, including:

2.1 Consultancy Services

Development, implementation, and maintenance support for management systems aligned with international standards including ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (Health & Safety), ISO 27001 (Information Security), and R2v3 (Responsible Recycling).

2.2 Training Services

Lead Auditor and Internal Auditor training courses across multiple ISO standards, delivered through our Bluezone Academy platform at academy.bluezoneinfoseq.com.

2.3 Auditing Services

Gap audits, transition audits, and internal audits conducted in accordance with ISO 19011:2018 guidelines for auditing management systems.

3. Professional Disclaimer

3.1 No Guarantee of Certification

While we provide expert guidance to help your organisation prepare for ISO certification, we do not and cannot guarantee that you will achieve certification. Certification decisions are made solely by independent third-party certification bodies based on their assessment of your organisation's management system.

3.2 Implementation Responsibility

You are solely responsible for implementing any recommendations, policies, procedures, or systems developed with our assistance. The effectiveness of any management system depends on your organisation's commitment to implementation, maintenance, and continual improvement.

3.3 Compliance Responsibility

You remain responsible for ensuring your organisation complies with all applicable laws, regulations, and standards. Our services are designed to assist you in achieving compliance, but ultimate responsibility for compliance rests with your organisation.

4. Service Engagement and Terms

4.1 Enquiries and Consultations

Submitting an enquiry through our website does not create a binding contract. All services are provided subject to a separate written agreement, proposal, or statement of work that will specify the scope, deliverables, timeline, and fees for the engagement.

4.2 Fees and Payment

Fees for our services will be quoted separately and agreed upon before any work commences. Payment terms will be specified in the applicable service agreement. Unless otherwise agreed in writing, all fees are quoted in Australian Dollars (AUD) and exclusive of GST.

4.3 Cancellation and Rescheduling

Cancellation and rescheduling policies for consultations, training sessions, and audits will be specified in the applicable service agreement. Generally, we require reasonable notice for cancellations to avoid charges.

5. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information necessary for us to deliver our services effectively
• Make available appropriate personnel and resources as required for the engagement
• Grant reasonable access to relevant documents, systems, and facilities when necessary for auditing or consultancy services
• Respond to requests for information and feedback within reasonable timeframes
• Pay agreed fees in accordance with the payment terms specified
• Not misrepresent our services or use our name or materials without authorisation
• Comply with all applicable laws and regulations in your jurisdiction

6. Intellectual Property

6.1 Our Intellectual Property

All content on our websites, including but not limited to text, graphics, logos, images, training materials, templates, methodologies, and software, is the property of Bluezone Infoseq or our licensors and is protected by Australian and international intellectual property laws.

6.2 Licensed Materials

Where we provide templates, documentation, or other materials as part of our services, you are granted a non-exclusive, non-transferable licence to use these materials solely for your organisation's internal purposes. You may not distribute, sell, or share these materials with third parties without our written consent.

6.3 Client Materials

You retain ownership of all materials, data, and information you provide to us. You grant us a limited licence to use such materials solely for the purpose of delivering our services to you.

7. Confidentiality

We strongly believe in maintaining the highest degree of confidentiality in everything we do. We commit to:

• Treating all client information as confidential unless it is publicly available or we have your consent to disclose
• Not disclosing your engagement with us or the details of our work without your permission
• Implementing appropriate security measures to protect confidential information
• Ensuring our personnel and subcontractors are bound by confidentiality obligations

Confidentiality obligations do not apply to information we are required to disclose by law, regulation, or court order.

8. Limitation of Liability

8.1 Exclusion of Certain Damages

To the maximum extent permitted by law, Bluezone Infoseq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, goodwill, or data, arising from or related to your use of our services or website.

8.2 Cap on Liability

Our total liability for any claims arising from or related to our services shall not exceed the fees actually paid by you for the specific services giving rise to the claim in the twelve (12) months preceding the claim.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Bluezone Infoseq, its directors, officers, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms
• Your implementation or use of recommendations, materials, or systems provided as part of our services
• Your organisation's failure to achieve or maintain certification
• Any claim by a third party arising from your use of our services
• Your violation of any applicable laws or regulations

10. Website Use

10.1 Acceptable Use

You agree to use our websites only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website, server, or connected systems
• Interfere with or disrupt the website or servers
• Use automated systems or software to extract data from the website
• Copy, modify, distribute, or create derivative works from website content without permission

10.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend, modify, or discontinue any aspect of the website at any time without notice.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for convenience only, and we do not endorse, control, or accept responsibility for the content or practices of third-party sites. Your use of third-party websites is subject to their respective terms and policies.

12. Termination

We reserve the right to terminate or suspend your access to our website or services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Termination of specific service engagements will be governed by the terms of the applicable service agreement.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia for the resolution of any disputes arising from or related to these Terms or your use of our services.

14. Dispute Resolution

In the event of a dispute arising from or related to these Terms or our services, the parties agree to:

1. Negotiation: First attempt to resolve the dispute through good faith negotiations between representatives of both parties
2. Mediation: If negotiation is unsuccessful within 30 days, the parties agree to attempt to resolve the dispute through mediation administered by the Australian Disputes Centre before commencing litigation
3. Litigation: If mediation is unsuccessful, either party may commence legal proceedings in the courts specified in Section 13

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Bluezone Infoseq regarding the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any modifications constitutes your acceptance of the updated Terms.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you through the contact information you have provided or through a prominent notice on our website.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

19. Acknowledgement

By using our website or engaging our services, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.